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Return Policy

Items shipped by us can be returned within 14 days of receipt of shipment in most cases. After 14 days, we are unable to accept any return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or other proof of purchase.

Please do not send your purchase back to the manufacturer.
 

THERE ARE CERTAIN SITUATIONS WHERE ONLY PARTIAL REFUNDS ARE GRANTED: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 14 days after delivery.
 

REFUNDS (if applicable)

Once we have received and inspected your returned item, we will send you an email to notify you that we have received your returned item. We will also inform you whether your request for refund is approved or rejected.

If the request is approved, a credit will be applied to your credit card or original method of payment within 21 days or earlier.
 

LATE OR MISSING REFUNDS (if applicable)

If you do not receive a refund within 21 days, please contact your bank or credit card company first as it may take some time before your refund is officially posted.

If you have done this and you still have not received your refund, please contact us at sales@labelmark.com.sg.
 

SALE ITEMS (if applicable)

Unfortunately we do not offer refunds for sale items. Only regular priced items may be refunded.
 

EXCHANGES (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@labelmark.com.sg. Once you received your reply, please send your item to: Blk 161, Kallang Way, #05-01, Singapore 349247.
 

SHIPPING

To return your product, you should mail your product to: Blk 161, Kallang Way, #05-01 Singapore 349247.

You will be responsible for paying for shipping costs for returning your item. Shipping costs we have incurred are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from the refund.

Depending on where you live, the time it takes for the exchanged product to reach you may vary.

If you are shipping an item over $150, you should consider using a trackable shipping service or purchase shipping insurance. We do not guarantee that we will receive your returned item.